Refund and Returns Policy
Last updated: on October 20, 2025
Easy Returns, Quick Refunds :
Thank you for shopping with us. We aim to ensure that you are completely satisfied with your purchase. However, if you need to return an item, please be aware of the following terms:
Return Window:
Products must be returned within 30 days from the date of purchase. Returns attempted beyond this period will not be accepted.
Condition of Returns:
Items must be returned in their original condition, including all packaging, accessories, and documentation.
Restocking Fee for Open Items:
Opened items are subject to a 25% restocking fee. This fee will be deducted from your refund. The restocking fee is applied to compensate for the depreciation of the item’s value and the resources involved in processing returns.
Refund Process:
Upon receipt and inspection of the returned item, we will process your refund. Please allow a certain number of days for the refund to be credited back to your original method of payment.
How TELNAMIX Protects User Information?
Upon receipt and inspection of the returned item, we will process your refund. Please allow a certain number of days for the refund to be credited back to your original method of payment.
Shipping Costs:
Customers are responsible for the shipping costs when returning an item. We recommend using a trackable shipping service or purchasing shipping insurance, as we are not liable for items lost or damaged during return transit.
Exceptions:
Certain types of items may be exempt from being returned. Please check our website for specific details on non-returnable items.
For any queries or assistance with your return, please contact our customer Service Team.
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